Doing the Right Thing
At Lucenia, we are committed to maintaining the highest standards of ethical business conduct. We encourage anyone to report concerns about potential violations or unethical behavior.
Reporting Ethical and Compliance Concerns
Anyone (including employees, contingent workers, vendors, and all others) may report ethical, legal, or regulatory concerns. If you have observed potential violations or would like to ask questions, present ideas, or raise concerns pertaining to ethics or compliance at Lucenia, you should promptly take one of the following steps:
Talk to Your Manager
Employees and contingent workers may discuss the situation directly with their manager as a first step.
Contact Leadership
If your manager is involved or you're uncomfortable speaking with them, contact the Chief Human Resources Officer, Chief Legal Officer, or Chief Financial Officer.
Email Ethics Team
Anyone (including employees, contingent workers, vendors, and all others) may send an email to ethics@lucenia.io.
Ethics Hotline
Report concerns via our Ethics and Compliance Hotline by phone or web. You may choose to identify yourself or remain anonymous.
Ethics & Compliance Hotline
Our web-based reporting tool allows you to submit concerns securely. You may choose to identify yourself or remain anonymous. We will acknowledge receipt of your report and route it to the appropriate professionals.
Report a ConcernWhat Should Be Reported?
You should report any activity that you believe may violate laws, regulations, or Lucenia policies, including:
Accounting & Auditing Matters
If your complaint relates to accounting, internal controls, or auditing matters, you may contact the Chairperson of our Audit Committee by sending an email to ethics@lucenia.io or by writing to Lucenia, Inc., 548 Market St, San Francisco, CA 94104, Attn: Chairperson of Audit Committee. We will forward all such communications to the Chairperson of our Audit Committee.
Our Commitments to You
When you report a concern, here's what you can expect from Lucenia:
Protection from Retaliation
Lucenia is committed to protecting all who have in good faith reported a complaint, or who assist in any related investigation, against any reprisal, threats, discrimination, harassment, retribution, or retaliation.
Thorough Investigation
We will acknowledge receipt of your report and route it to the appropriate professionals to comprehensively review and resolve the issue.
Confidentiality
Reports are handled with discretion and confidentiality to the extent possible while conducting a thorough investigation.
Fair Process
Depending on the nature of a complaint, it may be addressed by Human Resources, the Chief Ethics & Compliance Officer, or other seasoned professionals.
Your Legal Rights
You always have a right to contact law enforcement or regulatory authorities, and nothing limits any Lucenia employee from making a good faith report or complaint to the appropriate authorities.
Security and Privacy
All Lucenia products are built with security in mind and include features engineered to keep our customers' information safe. Learn more about how Lucenia products both meet and help ensure compliance with data protection laws and regulations.
Compliance Standards
We operate our products and services in compliance with industry-recognized information security standards and global regulations.
Have Questions?
If you have questions about our ethics and compliance program, or need guidance on how to report a concern, please don't hesitate to reach out.