Frequently Asked Questions

Lucenia is an enterprise search and retrieval platform designed for contextual AI applications. We provide powerful search capabilities that combine traditional full-text search with modern vector search and AI-powered retrieval.

Built on proven open-source foundations, Lucenia offers enterprise-grade security, flexible deployment options, and the performance needed for mission-critical applications.

Lucenia is built specifically for the AI era. While we share open-source roots with OpenSearch, we've focused on:

• AI-Native Design: First-class support for vector search, embeddings, and RAG applications
• Enterprise Security: Air-gapped deployments, FIPS 140-x compliance, and no vendor lock-in
• Simplified Operations: Serverless autoscaling and reduced operational complexity
• Geospatial Excellence: Advanced geospatial capabilities for location-aware applications

Lucenia is built on open-source foundations and we're committed to the open-source community. Our core search engine is dual-licensed under Apache 2.0 and SSPL. We also offer enterprise features and managed services for organizations that need additional capabilities and support.

We offer flexible pricing options to match your needs:

• Open Source: Free to use, self-managed
• Cloud: Pay-as-you-go based on usage
• Enterprise: Custom pricing for on-premises, air-gapped, and hybrid deployments

Contact our sales team for a custom quote based on your requirements.

Yes! We offer a 30-day free trial of our cloud platform with no credit card required. This gives you full access to explore Lucenia's capabilities with your own data. Get started with your free trial.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. For enterprise contracts, we also support invoicing with NET-30 terms. All payments are processed securely in USD.

Lucenia maintains compliance with major security frameworks:

• SOC-2 Type 2: Compliant
• HIPAA: Compliant for healthcare data
• GDPR: Compliant for EU data protection
• FIPS 140-x: Validated cryptographic modules

Visit our Trust & Security page for more details.

Yes. Lucenia is designed for air-gapped deployments with no external dependencies or license callbacks. This makes it ideal for government, defense, and highly regulated industries that require complete network isolation. All features work fully offline.

We provide comprehensive encryption at every layer:

• At Rest: AES-256 encryption for all stored data
• In Transit: TLS 1.3 for all network communication
• Key Management: Integration with AWS KMS, Azure Key Vault, GCP KMS, or self-managed keys

Lucenia offers flexible deployment options:

• Lucenia Cloud: Fully managed service with automatic scaling
• Self-Managed: Deploy on your own infrastructure (AWS, Azure, GCP, on-premises)
• Hybrid: Combine cloud and on-premises deployments
• Air-Gapped: Fully isolated deployments for secure environments

Lucenia provides official clients and SDKs for:

• Python
• JavaScript/TypeScript (Node.js)
• Java
• Go
• Ruby
• .NET

We also support any language that can make REST API calls. Our API is fully documented and compatible with OpenSearch clients.

Yes. Lucenia is designed to be compatible with existing Elasticsearch and OpenSearch deployments. We provide migration tools and documentation to help you move your indices, mappings, and data with minimal downtime. Contact us for migration assistance.

We offer multiple support tiers:

• Community: GitHub issues and community forums
• Standard: Email support with 24-hour response time
• Premium: Priority support with 4-hour response time and dedicated CSM
• Enterprise: 24/7 support with 1-hour response time and on-call engineering

Yes. Our professional services team can help with architecture design, migration planning, performance optimization, custom integrations, and training. We also offer workshops and enablement programs for teams adopting Lucenia.

Getting started is easy:

1. Sign up for a free trial or download the open-source version
2. Follow our quickstart guide to set up your first cluster
3. Index your data and start searching

Our documentation covers everything from basic setup to advanced configurations. If you need help, our team is here to assist.