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Privacy Policy

Your Privacy Matters

We believe in transparency about how we collect, use, and protect your personal information.

Last Updated: June 11, 2024

Read the Full Privacy Policy
Data Collection

Information We Collect

We collect information through three primary channels to provide and improve our services.

Direct Submission

Information you provide when creating accounts or requesting support:

  • Name and email address
  • Profile picture
  • Company details
  • Postal address and phone numbers

Automatic Collection

Data collected automatically when you use our services:

  • Session date, time, and duration
  • Pages viewed and interactions
  • Device type and browser information
  • IP address and cookie data

Third-Party Sources

Information from external sources when applicable:

  • Linked services (e.g., Google Apps SSO)
  • Affiliate companies
  • Public sources including social media
Data Usage

How We Use Your Information

We use your information for legitimate business purposes to serve you better.

Provide and support product access
Improve services through usage analytics
Send technical notices and product updates
Detect and prevent fraud
Market products and run promotional campaigns
Comply with legal obligations
Data Sharing

Data Sharing Practices

We only share your information with trusted parties for specific purposes.

Service Providers

Hosting, authentication, and cybersecurity partners who help us operate our services.

Legal Authorities

When required by law or to protect our rights and the safety of our users.

Affiliate Companies

Companies within our corporate family for business operations.

With Your Consent

Third parties you authorize us to share your information with.

Your Rights

User Rights & Choices

You have control over your personal information. Here are your rights based on your location.

EEA/UK/Switzerland Residents

Rights under GDPR

  • Access your personal data
  • Update or correct inaccurate information
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain uses of your data
  • Withdraw consent at any time

US Residents

Rights under CCPA and state laws

  • Request access to your data
  • Request corrections to your data
  • Request deletion of your data
  • Opt-out of targeted advertising
  • Restrict sensitive data use
  • Non-discrimination for exercising rights
Security

Data Protection

We maintain technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

Lucenia implements industry-standard security practices including encryption, access controls, and regular security assessments to safeguard your data. For more details about our security practices, visit our Trust & Security page.

Questions About Your Privacy?

If you have questions about this privacy policy or want to exercise your rights, please contact our privacy team.

Contact Privacy Team

privacy@lucenia.io