Search Infrastructure for
Connected Experiences
Power customer service, network analytics, and fraud detection with search that scales to billions of records and millions of queries.
The Telco Data Challenge
Telecommunications companies generate massive data volumes—CDRs, network logs, customer interactions. Making this data searchable and actionable is critical for customer experience and operational efficiency.
"The hourly cost of downtime exceeds $300,000 for 90% of enterprises—with 41% reporting costs of $1 million to over $5 million per hour."
— ITIC, 2024
Telecommunications Use Cases
From network operations to customer service, Lucenia powers search across every telco workflow.
Network Performance Analytics
Search and analyze billions of network events to identify patterns, anomalies, and optimization opportunities in real-time.
Customer Service Intelligence
Enable agents to instantly find relevant knowledge base articles, past interactions, and resolution paths during customer calls.
Subscriber 360 Search
Unified search across billing, usage, support tickets, and account data to provide complete customer context instantly.
Contract & Agreement Search
Search across thousands of vendor contracts, SLAs, and agreements to ensure compliance and find relevant terms quickly.
Fraud Detection & Investigation
Search across CDR records, usage patterns, and account data to identify and investigate potential fraud in real-time.
Spectrum & Infrastructure Search
Query tower locations, spectrum allocations, and equipment inventory across your entire network infrastructure.
Why Lucenia for Telco
Built for carrier-grade reliability and the massive scale that telecommunications demands.
- Process 100M+ events per day
- Sub-second search across petabyte-scale CDR data
- Real-time streaming ingestion
- Integrates with OSS/BSS systems
- Multi-tenant architecture for MVNOs
- Carrier-grade reliability (99.99% SLA)
Our call center agents now find answers in seconds instead of minutes. Customer satisfaction scores are up 25% since implementing Lucenia.
VP Customer Experience
Major Mobile Carrier
Ready to transform your telco operations?
See how leading carriers use Lucenia to improve customer experience and operational efficiency.